Privacy Policy

She Sells Seashells is an independent real estate agency operating in South Australia.

We respect the privacy of our clients and are committed to protecting personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles where applicable, and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

In providing real estate services, we may collect:

• •Names, addresses, telephone numbers and email addresses.
• •Property ownership and title information.
• •Identity verification details.
• •Property enquiries and inspection information.
• •Offers, contracts and transaction records.
• •Information required for legal and regulatory compliance.

We collect only information reasonably necessary to provide our services and meet our legal obligations.

Personal information may be collected through direct communication, email correspondence, telephone enquiries, property inspections, agency agreements and transaction documents.

Where permitted by law, information may also be obtained from property records, authorised representatives and professional service providers.

We use personal information to:

• •Market and sell residential properties.
• •Communicate with vendors and prospective purchasers.
• •Arrange inspections and negotiate transactions.
• •Prepare agency agreements and sale documentation.
• •Conduct identity verification and AML/CTF customer due diligence.
• •Meet statutory reporting and recordkeeping requirements.
• •Respond to enquiries and complaints.

Personal information will not be used for unrelated purposes unless authorised or permitted by law.

Where reasonably necessary and legally permitted, information may be disclosed to:

• •Conveyancers, solicitors and settlement agents.
• •Property advertising and marketing providers.
• •Relevant government authorities and regulators.
• •Identity verification providers, where used.
• •Other parties involved in a property transaction where authorised or legally permitted.

We do not sell personal information to third parties.

We undertake customer identification, verification and due diligence procedures as required by applicable AML/CTF legislation.

We may collect identity information and transaction details necessary to meet these obligations.

We seek to minimise unnecessary collection and retention of identification documents.

Information may be provided to AUSTRAC or other authorised authorities where required or permitted by law.

Client information and transaction records are stored on a password-protected computer and within the agency's email account.

Access to business records is restricted to the business owner.

We take reasonable steps to protect personal information against misuse, loss, interference and unauthorised access, modification or disclosure.

The agency does not currently use a customer relationship management (CRM) system.

Personal information is retained for as long as reasonably necessary for business purposes or to comply with applicable legal obligations.

Certain real estate and AML/CTF records must be retained for prescribed periods, which may include seven years.

Business emails and transaction correspondence may be retained as part of agency records.

Records are periodically reviewed, and personal information that is no longer required will be securely deleted or de-identified where reasonably practicable and legally permitted.

Individuals may request access to personal information held about them or request correction of information that is inaccurate, incomplete or outdated.

Requests can be made using the contact details below. We will respond in accordance with applicable privacy laws.

We may contact individuals regarding real estate services where permitted by law.

Individuals may request that marketing communications cease at any time by contacting the agency.

Some email, advertising or technology service providers may process or store information outside Australia.

Where overseas disclosure occurs, we will comply with applicable Australian privacy requirements.

Privacy concerns or complaints should be directed to the agency using the contact details below.

We will investigate complaints and endeavour to respond within 30 days.

Individuals may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

This policy may be amended to reflect changes in legislation, business operations or information-handling practices.

The current version will be made available upon request.